Role of Website Intranet Portal Quality Analysis on User Satisfaction at PT. XYZ

M B Winanti, I Pangaribuan

ICOBEST 2020 - New Era, the Trend towards Global Challenge after Covid-19 Pandemic - ISBN 978-623-95562-0-4


Website Portal Intranet is a system that manages information and data efficiently, as media for communication and collaboration between departments. The problems faced by PT. XYZ is that the use of the Intranet Portal website is still not optimal, due to the habit of employees who always exchange data using external storage media, and the habit of sending progress reports via email and the lack of socialization using the Intranet Portal information system. Based on the above problems, this research analyzes the role of the quality of the Intranet Portal website on user satisfaction using the WebQual 4.0 dimensions, Usability, Information Quality and Interaction Quality and EUCS (End User Computing Satisfaction) dimensions, namely Content, Accuracy, Format, Ease of Use and Timeliness. The test results show that the quality of the Intranet Portal website has good result, 60.67% and user satisfaction also has good enough criteria, 54.9%, while the role of the Intranet Portal website quality on user satisfaction is 41.86% which indicates the quality of the website Internet portals do not have a big impact on user satisfaction.

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